The values that guide our business
Excellence is the result of always striving to do better – it’s a continuous process.
Respect others by listening, understanding and appreciating their needs.
We are honest, ethical and fair. We do what we say we will and don’t make excuses.
One Team supporting each other and celebrating our successes.
Caring for our customers is at the heart of everything we do.
Our people help us support our most vulnerable customers, and in return we want to support them. We are continually looking at ways we can improve how we look after our people and recognise the great work that they do.